fb44 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") explains how fb44 ("we", "us", "our") collects, uses, stores, and shares personal data when you visit, register on, or use the fb44 website and associated services (collectively, the "Platform"). It applies to all registered members and visitors regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khul na, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location in Bangladesh.

By registering an account on fb44 or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood the practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to close your account.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between fb44 and each registered member.

2 Data Controller

fb44 acts as the data controller in respect of personal data collected from members and visitors through the Platform. As data controller, fb44 determines the purposes for which personal data is collected and the means by which it is processed.

If you have any questions about how fb44 handles your personal data, or if you wish to exercise any of your rights described in Section 9, you may contact our data protection team using the details provided in Section 13 of this Policy.

3 Data We Collect

fb44 collects personal data through several channels: directly from you when you register or use the Platform, automatically through the use of cookies and server logs, and in some cases from third-party service providers such as payment processors. The categories of data we collect are set out in the table below.

fb44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by law or with your express consent for a specific, disclosed purpose.

4 How We Use Your Data

fb44 uses the personal data we collect for the following purposes. Each purpose is linked to a legal basis described in Section 5.

• Account registration and management — to create and maintain your fb44 account, verify your identity and age (21+), and manage your account settings and preferences.
• Processing transactions — to facilitate deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and connected Bangladeshi bank accounts.
• Delivering platform services — to provide access to sports betting, live casino, slots, and all other games and features available on the fb44 Platform.
• Customer support — to respond to enquiries, complaints, and support requests submitted via live chat, email, or other communication channels.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, money laundering, account abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming compliance — to monitor gambling behaviour, apply deposit limits and self-exclusion tools where requested, and identify members who may be experiencing gambling-related harm.
• Legal and regulatory compliance — to meet any obligations imposed by applicable law, including record-keeping requirements and responding to lawful requests from competent authorities.
• Platform improvement — to analyse usage patterns, test new features, and improve the overall performance, reliability, and user experience of the fb44 Platform.
• Marketing communications — to send promotional offers, bonus notifications, and news about fb44 features, but only where you have given your consent or where we have a legitimate interest and you have not opted out.

5 Legal Bases for Processing

Every instance of personal data processing by fb44 is supported by at least one of the following legal bases:

• Contract performance — processing is necessary to perform the contract between fb44 and the member (i.e., to provide the services described in the Terms & Conditions). This applies to account management, transaction processing, and service delivery.
• Legal obligation — processing is necessary to comply with applicable legal requirements, including anti-money laundering regulations, age verification obligations, and lawful authority requests.
• Legitimate interests — processing is necessary for the legitimate interests pursued by fb44, including fraud prevention, Platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent — where none of the above bases applies, fb44 will seek your explicit consent before processing your data. This applies primarily to marketing communications and to the collection of any data that goes beyond what is strictly necessary for service delivery. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

fb44 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own purposes. We may, however, share your personal data with the following categories of recipients where strictly necessary and proportionate:

• Payment service providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to process your deposit and withdrawal transactions in BDT.
• Identity verification providers — third-party KYC (Know Your Customer) services used to verify the identity and age of members, as required by our responsible gaming and fraud prevention obligations.
• Game content providers — platform partners such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe may receive session data necessary to deliver their games within the fb44 environment. These providers operate under their own privacy policies and data processing agreements.
• IT infrastructure and hosting providers — companies that provide server hosting, content delivery, cloud infrastructure, and related technical services necessary to operate the Platform. All such providers are engaged under contracts that include appropriate data protection obligations.
• Fraud prevention and analytics services — third-party tools used to detect unusual activity, prevent abuse, and analyse Platform usage. Data shared with these services is minimised and pseudonymised where possible.
• Law enforcement and regulatory authorities — where fb44 is required by law, court order, or legitimate authority request to disclose personal data, we will do so to the extent legally required. Where permitted, we will notify the affected member of such a request before complying.

All third-party service providers engaged by fb44 are required to handle personal data in accordance with applicable data protection principles and are prohibited from using the data for any purpose other than the specific service they are providing to fb44.

7 Cookies & Tracking Technologies

fb44 uses cookies and similar tracking technologies to support the operation, security, and improvement of the Platform. A cookie is a small text file placed on your device when you visit a website. The cookies used by fb44 fall into the following categories:

• Strictly necessary cookies — essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without preventing you from using the Platform.
• Functional cookies — remember your preferences such as language settings, preferred deposit method, and display options, so you do not need to re-enter them on each visit.
• Analytics cookies — used to collect anonymised or pseudonymised data about how members use the Platform, including pages visited, time spent, and navigation paths. This data helps us improve the Platform's design and performance.
• Security and fraud-detection cookies — used to identify suspicious patterns of access, detect multiple accounts on a single device, and support our broader fraud prevention programme.

fb44 does not use third-party advertising or retargeting cookies. We do not participate in cross-site tracking for advertising purposes. Most web browsers allow you to manage cookie settings; however, disabling strictly necessary cookies will impair the functionality of the Platform. Continued use of the Platform following the display of our cookie notice constitutes your acceptance of our cookie practices as described in this section.

8 Data Retention

fb44 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, accounting, or reporting requirements. The following general retention periods apply:

Following expiry of the applicable retention period, personal data is either permanently deleted from fb44 systems or anonymised so that it can no longer be linked to an identifiable individual. Anonymised data may be retained indefinitely for aggregate analytics and platform improvement purposes.

9 Your Rights

As an fb44 member, you have the following rights in relation to the personal data we hold about you. These rights are subject to applicable legal limitations and may be balanced against fb44's obligations to other parties.

To exercise any of the above rights, please contact our support team via live chat on the Platform or by email to [email protected]. We will respond to all valid requests within 30 days. Complex or high-volume requests may take up to 60 days, in which case we will notify you of the extension and the reason for it.

fb44 will not charge a fee for processing a rights request unless the request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply. We may also request proof of identity before processing a rights request to ensure we are disclosing or modifying data belonging to the correct individual.

10 Data Security

fb44 takes the security of your personal data seriously and maintains appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our security programme includes, but is not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and our servers, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted data storage — sensitive data fields including payment credentials and identity document references are stored in encrypted form at rest.
• Access controls — access to personal data within fb44's systems is restricted on a strict need-to-know basis. Staff and contractors with access to member data are subject to confidentiality obligations and regular security training.
• Audit logging — all access to personal data within fb44's internal systems is logged and subject to periodic review to detect any anomalous or unauthorised access.
• Vulnerability management — fb44 conducts regular security assessments of its Platform and infrastructure to identify and remediate potential vulnerabilities before they can be exploited.
• Incident response — fb44 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify affected members without undue delay.

11 Children & Minors

The fb44 Platform is strictly for adults aged 21 and above. fb44 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from an individual who is under 21, we will take immediate steps to delete that data and close the associated account. All winnings generated by underage accounts will be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered on the fb44 Platform, please contact our support team immediately so that we can take appropriate action. We take underage gambling extremely seriously as part of our broader responsible gaming commitment.

12 Policy Changes

fb44 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. When we make material changes to this Policy, we will update the "Effective" date shown at the top of this page and, where the changes are significant, we will notify registered members via email or an in-Platform notification.

We encourage you to review this Policy periodically to stay informed about how fb44 protects your personal data. Your continued use of the Platform following publication of a revised Policy constitutes your acknowledgement of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and contact our support team to arrange account closure.

13 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fb44 handles your personal data, please contact us through one of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly within the fb44 Platform. This is the fastest way to reach our support and data protection team.
• Email: [email protected] — please copy and paste this address into your email client. This is plain text and is not a clickable link.

We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days. For complex data access or erasure requests, the response period may be extended to 60 days where necessary, in which case we will inform you of the reason for the extension.

If you are not satisfied with fb44's response to a privacy concern or complaint, you have the right to escalate the matter through the appropriate channels available in your jurisdiction. fb44 is committed to resolving all data protection disputes fairly and transparently, and we will always make our best effort to address concerns before they require formal escalation.